Community X.

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Sep 14

Editor X is incredibly buggy

I’ve been designing my website for many weeks now and quite frankly I am exhausted from the amount of bugs I keep encountering. I have been trying to add the Wix Forum app and I gave up and decided not to add it to my website even though it’d be a great addition…. then I went to remove the item from the menu and the item wouldn’t get removed, so I had to delete the menu and make a new one, then I went to all my pages and found out that the menu on every single one was messed up and the “Manage Menu” button wasn’t working so I couldn’t just select the new menu. I had to manually delete then copy/paste the menu again on each page.


Then as I was changing the menu on each page, I went to my Product page and noticed that the Product display got messed up and the justification of the text got stuck right next to the image (?) I don’t even know how that could happen out of nowhere because I’ve literally had it on for weeks and it was fine.


The login bar doesn’t work.


The social bar can only be set to horizontal.


The Member Menu keeps getting messed up.


Wix Support takes about a week to get to every single issue that I have and all they do is look at the issue and tell me that it’s fine. I set my social bar to horizontal after I got tired of trying to fix it at vertical and literally all they responded with was “Your bar is set to horizontal; you need to set it to vertical for it to be vertical.” They could’ve tried setting it vertical and seen for themselves at least, but no.


I have a backlog of issues that I’m still waiting on responses for, and quite frankly I’m not sure I’m going to actually get a real answer on anything.


I am incredibly disappointed with Editor X. Like I said, I’ve been working on my website for a long time, and it feels like it’s probably going to go to waste because I’m thinking of looking elsewhere after years of being on Wix. It’s 2020 and the best they have to offer is a buggy beta release of a responsive design editor with bad customer service.

Hi @Abdullah,


We appreciate your honest and through feedback on your experience using Editor X. We are aware that there are some bugs in the product and have been dedicating most of our developers to handling user reported bugs.


In light of the recent Covid pandemic, we're operating with a limited team in some of our Customer Care sites. It may take longer to get a reply from our dedicated Editor X support team during these times. We understand that you have many threads going on and have pushed for them to address them.


We will review the tickets that have already been submitted to make sure that if the issue persists, that they are passed on to our team.

Please report the details of the Forum issues or others that have not be reported to our team via support.

We would like to thank you for your patience through this process.


Please let us know if you have any questions.

It seems right now that anything you do could make the whole site fall to pieces. Something has certainly changed in the last handful of months because the amount of issues (as noticed above) seems to increase daily...


A few more to add to the list:


There's now a weird glitch where containers suddenly have some strange version of the contents imprinted on them underneath like a picture (there is no object there it is just the empty background of the container but it displays whatever you previously had in the container as a ghostly unclickable image) and all of a sudden anything you try to do like delete the container or former contents won't work and there is no object menu when you click on the container or the contents that was previously inside it, they are now unclickable and unremovable in the editor or in the layers area.


If you add code to any page there is a high likelihood that all database links across the site will revert to linking to the homepage, but this doesn't seem to be happening 100% of the time. It seems the issue is connected to adding code for sure.


Sometimes just changing something in the database or editing a page connected to data without any code at all will suddenly have the same effect with all non-menu links on the live site changing to point home, but this seems to resolve itself with enough refreshes or by itself after a minute or so it seems.


Half the time links on a live site will open a blank page that needs refreshing to actually load. This is probably due to cache stuff, I know, we all know by now that seems to be a huge ongoing problem but unfortunately site visitors probably aren't going to waste their time refreshing every page of a website to see if by chance it might work, so that's not helpful at all (I know this is just a general problem and not specific to Editor X like the other issues but it's worth mentioning).


Again there's a whole backlog of one off glitches and oddities which you'd expect of course, but these lingering entire site-altering bugs are making it impossible to progress at all, you literally have to save and check after every slight change in case it has somehow broken the whole site structure and you might have to go back in the site history at any moment. This is certainly new though, things were much more stable before and there were hardly any major destructive issues that I had noticed in the past.

Sep 15

It seems right now that anything you do could make the whole site fall to pieces.”


Yes, this is exactly what it feels like. I keep finding alternative solutions and compromises and yet keep encountering more and more issues. I’ve come to the point where I’m basically dealing with the bare necessities, and if they’re not fixed, I’m going to have to ditch the whole website. No customer would want to deal with an unstable login bar and menu—nor do I want anyone to deal with such issues on my website.

Well that's it, today it has completely broken. I tried to add the same code as always that has always worked on the Classic editor and had always worked in the early days of Editor X and as I mentioned previously doing that now in "Editor X: Completely Broken Edition" causes all database links across the entire site to stop working and link to the homepage. No problem right? Just go back in site history to before I inserted the code and it'll be fixed like usual? Nope. It's just completely broken full stop now, no going back. Great. That's weeks of time and effort now wasted. Every single day this gets more broken and frustrating and with no explanation why things are getting worse and not slowly being looked into and fixed?

I love the idea of Editor X and how it works, however, I have since stopped using it for the same reasons. Also, many missing parts that is crucial to a design tool. Doesn’t even have gradients, that straight away puts me off this ‘design’ tool. I’ll revisit editor x when it comes out of beta I think.

Same here. To many bugs, lots of missing features/elements. Also, the price is way to high (for a beta). Shame, there's so much potential.

I just came across editorx and at first glimpses thought it was an excellent move by wix. However reading these comments makes me want to put it on hold. Although, what's more concerning is the premium prices stated and yet its buggy and in beta. Wix, if you're going to launch something new then at least provide it completely free or at a very low cost until it's at launch stage. I'm debating on doing my own website on wordpress just due to the high editorx costs.

Sep 27

Ditto. Me, too.

Also, if you're going to launch something new... at least be sure the basics are sound and do extensive testing beforehand. Don't be impetuous with advertisement that is beyond the actual capabilities.

@Deb yeah, i noticed this too...they are so heavy with the advertisements on Editor X yet the product is...


  • In beta.

  • Expensive for a beta product or even a new product.

  • Buggy as hell.


Strange.

Hello, I fully agree with you in your remarks! Besides, I absolutely do not understand this price difference between the premium plans of "classic" wix and editor x ... It's nothing to understand. I discuss it very vaguely on this post:

https://www.editorxcommunity.com/forum/main/comment/5f6a5eadbfe5f800177a3d25


I hope that wix will react and take into account our different opinions.

I've just tried it out, for a very simple website for a new client. Go it looking nice but couldn't for the life of me get it working due to bugs. Each change I made just moved items around in the layers in different breakpoints. I really love the idea of it, but while its still in Beta, unfortunately I wont be using it. And using it in the state its in at the moment, it seems to me like its still in pre-Alpha rather than a beta! Word of advice Wix, test before you release. Also the price is ridiculous for something that doesn't work.


PS FEATURE REQUEST: The ability to work on two windows at once (or if you're feeling snazzy, build a desktop application where we don't rely on browsers to handle high development needs)

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