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Jul 29, 2020

Editor X Premium Plan for Business Rant

I don't know about anyone else, but I was able to assign the premium plan from editor to editor x. So that way, I can design my website without the wix tag. I don't know why, but my site's been bugged/glitched. Creating a new site removes the problem, but I have to start all over again. I can't assign my premium plan to the new site because apparently I have to upgrade the premium plan to editor x premium plan. The cheapest one I can do is $69 a month yearly plan...I'm on hold right now, and they told me that they can't give me any discount, credit, refund or anything even though I still have 5 months left of the premium plan. So if I upgrade to editor x premium plan, I would be paying $700+ while canceling my old premium plan which still has 5 months.

Jul 29, 2020

This is the mindset that will cost them clients. Rather than work with those of us who have been loyal and willing to stay, they make it ridiculously expensive but at the same time, are using us a beta testers for free. They are benefitting from our questions and constant testing yet are unwilling to offer any kind of "thank you". Might be time to jump ship.

Jul 30, 2020

Whoah!!! what?? I've not seen any mention of this on EditorX site. I just switched my normal wix premium to Editor X without any mention that its going to cost more. EditorX doesn't even work properly at the moment so how can they justify that sort of money? They need to fix the basics and then make sure it has at least as many features as a standard Wix site and is fully functioning before hiking up the price. And even then it'll need to be very good indeed to justify that amount of money when there are so many cheaper alternatives.

Hi Mori, I'm Tal from the Editor X team. I sent you a private message in order to get you details and help with this issue. Thanks!

Aug 18, 2020

Hey @Tal Weltsch I am developing my first website with Editor X. I like it a lot although it still has errors, my biggest surprise was when I tried to pass my premium plan to this site, I found another price plan, they will not do 50% off as they do on the usual Wix plans? Editor X is a Beta tool, with several errors and it does not seem very fair that we pay more for something that is not working 100%. I await your comments, best regards!

Aug 18, 2020Edited: Aug 18, 2020

To set the record straight on this one, my employer had the same issue: An old Wix editor website with the premium plan and not being able to transfer to an equivalently priced option - only the next tier up. AFAIK this is a bug, contact Wix support, their billing department sorted us out.

Aug 18, 2020

shocking that they charge people to use this at the moment. its so full of bugs. Today I wake up and find the menu is no longer working. Ridiculous to charge for a this.

Sep 29, 2020

@Tal Weltsch I have just had the exact same situation happen to me. Rebuilt a client's site on Editor X after explaining to them that it will be better for their business to optimise for all devices. Assured them it wouldn't cost anything more than my time to make it. Went to transfer the existing premium plan today (paid up until April 2021) only to find out now they have to shell out ~$200 for a brand new 'Editor X Premium Plan'. They are not going to be happy with me when they find this out.

I even called through to the EX team only to be bluntly told that there is nothing that can be done. No promos, no discounts, nothing. I have 11 premium sites with Wix for multiple clients over several accounts. Not impressed with the reaction to my loyalty, especially after I have spent time beta testing for you and hours on the forum to propose solutions to problems in the early stages.

It's a pretty big middle finger to all of us that have premium plans with you. At the start of EX, I transferred an old premium plan free of charge to EX, no issue. Site with that plan is still working right now. Shows that there is no difference between the plans other than you slapping a new sticker on it and saying we need to pay again. Disgraceful.

I hope you can read through this, and the above, posts and see you're exploiting loyal customers. Please consider rolling back this change and allowing the free transfer of old premium plans to Editor X sites, or risk us all heading elsewhere.

Sep 29, 2020

@Tal Weltsch Thanks for the speedy response, hopefully this is something we can figure out for all existing subscribers looking to migrate to Editor X. I'll send the details through this afternoon.

Sep 29, 2020

God, I was wrong @Rory Underhill, you are right, first I will label correctly and then I will write to the mail. Thanks for letting me know.

Sep 29, 2020

Hey @Tal Weltsch I also wrote to you a while ago about this same problem, but I have not received a response from you, I have Legend level, more than 50 premium sites and even so I find the ridiculous values of the premium plan of E.X.

I was putting together my new website, before I started offering this solution to my new and classic clients, but I took a step back.

Sep 30, 2020

Update for anyone interested in this issue:

@morimori @Steve Calabro @medderz @proyectos

After continued contact with Wix, they were able to resolve it by providing a 40% discount code for my new site, as well as an offer to provide codes for any future sites I wish to create/migrate to EX. If you're a premium user, this offer should be available to you too in the interest of fairness, so just ask for it!

I was told on the phone that this wasn't possible, so even if you get that too, just keep asking in other places! The forum mods on here, @Tal Weltsch in particular, have been extremely helpful in resolving this for me.

Plus, if we keep asking for a free transition process from the old editor, to Editor X, they will be more likely to reconsider their decision.

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