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Apr 27, 2020

I'm having a little trouble opening the editor. It's been on the loading screen for ages, is there anything I can do?

So I click 'Open Editor X' but then it gets stuck on the loading screen.

2 answers5 replies

Hi Melissa,

I am Sebi from the Editor X team.

We apologize for the experience you are having with your site.

Can you please share the site with us? We will look into it right away.

Thanks for your cooperation we look forward to your response.

Apr 27, 2020

Hi Sebi,

Thanks for replying. I haven't been able to get on to a site yet as the editor won't open - even if I click 'start from scratch' it will open the editor loading screen and then will just continue loading for ages.

Thank you for the clarification.

Can you please share a screenshot of the location where you are clicking on the "Open Editor X" button?

We appreciate your help with our investigation.

Apr 27, 2020

@Sebi VidretHi Sebi, thanks for your help. Please see attached.

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Editor X

Design your boldest creations.