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May 29, 2020

"X" in hamburger menu is hidden when menu is open, so it can't be clicked

When I add a hamburger menu and click on it to open the menu, the "x" to close the menu

is hidden, so it can't be clicked to close the menu. The background of the menu is covering the "x". It looks and works fine in preview mode, but not when site is live. I tried moving the open menu background backwards (behind the "x"), but it didn't help. Any suggestions? - thanks.




21 answers19 replies
2
Jun 5, 2020

My issue is the 'open' hamburger menu being obscured when the menu is open.


I've discovered the issue arises when the hamburger menu is placed in site Master Header.


When placed as 'Fixed', the menu works just fine and the 'open' hamburger menu appears.


This is an issue as it means having to adjust it on all individual pages.

Jun 6, 2020

That works for now - thanks. Wix are looking into a fix as far as I know. I contacted support and described the issue again. Still waiting on a resolution.

2
Aug 28, 2020

I Wix going to fix this???? I'm experiencing this problem

2

Hi, I’m Tally from the Editor X team. We’re aware of this issue and are very sorry for the inconvenience it has caused to you all so far. We’re working on changing this experience and it should be ready very soon.

In the meantime, if you want to design the X icon, you can work around this by using any vector shape you want and connecting it to a lightbox (that will work as a container menu).

Here’s a template that uses this solution: https://create.editorx.com/website-template/view/html/2658 (go into edit mode to see how it’s done)

I've found this only happens when the header is set to stick to top when scrolling. This should probably give you an idea where the problem lies.

1

Hi,


Thank you for sharing we are investigating the issue. Can you please share with us your site url?


If you don't feel comfortable here, then you can submit via the "Help & Feedback" in the Editor topbar.


Thanks for your help with investigating this issue.

Aug 28, 2020

Any updates on this? I have same issue. This is a very serious problem!

Sep 20, 2020

I still have the same problem, but i realized that it happens only in the home section, when I'm, for example, in the shop section it functions. When will it be fixed?

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1
Jun 2, 2020

I experience the same problem? Have you found a solution?

Hi, I'm Anna from the EditorX product team. As Sebi mentioned, our development team is looking into this. Would you mind sharing your site's URL as well? This will help us further investigate this issue. We look forward to hearing from you. Thanks for your help!

Aug 28, 2020

@Anna C Any updates on this? I have same issue. This is a very serious problem!

1
Jun 16, 2020

Yap, same here...


The "X-button" is behind the "menu container" so the menu can't be closed after opening it...


2 observations:


1) The problem only occurs when the hamburger icon is placed in the master header!


2) The problem started with a new mysterious new empty section that appeared on it's own overnight . This section seems to be linked with the master header and can't be deleted. When this section is moved, the master header moves with it.


Please fix.

1
Jun 19, 2020

Same problem here with the "X" button in the hamburger menu - my URL is hannahakirajiang.com

Do you mind take a look for me? Thank you for your time and help!

1
Jul 1, 2020

I am having the same issue with the "X" not displaying for hamburger menus - https://donnellytribe1.editorx.io/mysite-20

1
Aug 18, 2020

I have this problem also, can’t get a (preset) menu to show up on iPad, or iPhone. Shows up perfectly in preview, but just drops down a blank menu on the phone itself.

Any tips?

1
Aug 19, 2020

I've got the same issue. I submitted a bug ticket, but no response. Seems like they are down at the moment. The whole week or so...no responses to submitted bugs

1
Aug 28, 2020

2 months later... I (still) also have same problem. X button disappears when menu is open.

1
Sep 10, 2020

Same problem here! Is there any available solution for this? (besides not putting the menu on the header)

Sep 10, 2020

@Guia HidalgoTry right clicking on the Header. Then click "Arrange". The click "Bring to Front"

1
Oct 7, 2020

Have anyone found a fix for this issue? I´m experiencing some weird bahavior here aswell. I managed to fix it in one page but I don't know how, and I can't replicate the fix in another page that I added another hamburguer menu but set the header as a sticky header. The x appears to remain in the middle of menu but behind it so I can't access the x in the editor. To top it off, although it's invisible it's still clickable on hover, and it closes the menu. the url: https://diegoguimaraesmt.com/campanha2020

1
Dec 25, 2020

I'm still facing this issue. Please look into this or provide any updates on this.

1

Did anyone find a solution to this? I have the same issue. It came out of nowhere. See the problem on www.artvaerk.com

Jan 3Edited: Jan 4

Alright... My solution was to start a new site and copy paste all sections to the new site. Not funny. But it didn't help. The X on open menu appears on the home page. Not on all other pages. Same situation on the phone.


Hope someone will manage to find a solution.


But for now I think I will try to create my own burger menu with lightboxes (This solution doesn't work on Wix due to a strange 2 sec delay. Interestingly enough this was the whole point of why I'm moving from Wix to Edition X in the first place.) Apparently Vertical menus isen't really the strength of Wix or Edition X.


1

Hey guys, it seems I've finally found the issue. This only happens when the header is set to "sticky" scroll effect. If you choose "none", the "X" button appears!

Jan 12

No it also happens when the header is set to Fixed.

1

I am facing the same problem, but after so long and it still has not been solved yet

1
Mar 29

Hi all,


It's Mar 2021 and I found this thread after experiencing the same issue with the added problem of the header (logo and menu icon) appearing in the menu itself. Does anyone have a solution?


Thanks


https://hello14128.editorx.io/tfkcv2

Hello,

I'm Naama from Editor X product team.

To fix your problem please the following steps:

1) Select the Hamburger menu, click on "Open Menu", select the menu container and see that it's width is set to be greater than the breakpoint width. I suggest setting it to 100 VW in the inspector panel.

2) The X shape is set with a black fill colour so it is not seen, so change its colour to white.

Hope this solved your issue. Please reply back if you face any additional problems.

Kind regards,

Na'ama


Mar 29

@Naama Ben-Oliel Ronen Thank you for your reply. I've followed your advice and 3 things have cropped up:


  1. The X button appeared after following your suggestion re width. However, the X button performs no action ie it does not close the menu on preview or the published site (https://hello14128.editorx.io/website-1). Here's a screengrab of the property. It's called Close Menu Icon #vectorimage5




2. The hamburger menu icon appears on the open menu. Here you can see it when I've put a colour on the hamburger menu icon (https://hello14128.editorx.io/website-1). How can this be resolved?





3. On the published site (https://hello14128.editorx.io/website-1), upon opening the menu, the scroll bar disappears and there is a visual jump to the right in the hamburger menu as the 'screen size' is adjusted. The same thing happens when the menu is closed (ironically by clicking the visible hamurger menu on the open menu container, as the X button doesn't work). How can it appear to seamlessly open like my other website created on standard Wix Editor www.londonfatcat.com. For example, is there a way to keep the scroll bar on the open menu in Editor X?


Thank you and hope to hear from you today.


Faten

Hi @hello,


I'm Shiri from the Editor X team. It will be best for you to get live support. You can contact support here, they will be happy to bring up your site and help you fix it.

0
Jun 3, 2020

Yep, same problem here, unclickable X after the hamburger menu opens.

Would be cool to see this resolved! Good luck.

Jun 19, 2020

Same problem here with the "X" button in the hamburger menu - my URL is hannahakirajiang.com

Do you mind take a look for me? Thank you for your time and help!

Aug 28, 2020

@Sebi Vidret, Product Manager Any updates on this? I have same issue. This is a very serious problem!

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