Does anybody know if the chatbot works, or if it is just me that cannot get access to it?
Community X.
Connect with other creators, share ideas, give feedback and get the latest product updates.
Connect with other creators, share ideas, give feedback and get the latest product updates.
I have been having a lot of problems today with the editor which is driving me crazy.
It seems I can barely make any changes, and the ones I am able to make will not format properly. For instance, even when simply adding simple container to a section, I cannot dock it to the top of the section as it will dock to the top of the page instead.
This is only happening on one of my websites - which is the one I need to edit unfortunately.
I am not sure if there is a reason behind this - I have a couple of dynamic pages set up on the website and I am wondering if I may need to reduce the amount of them, is it a known issue that causes the editor to work slowly?
Can someone from editor x please look at this? I have spent a whole day trying to get this to work and I cannot make any changes at all my website.
I have put quite a lot of hours into it and I really don't want to have to start over from scratch
Hi @Calum F ,
Hadar here from EditorX team. I'm sorry to hear about these issues. Please can you attach a link to your site, so that the product team can investigate?
HI @Hadar Nagar
https://create.editorx.com/html/editor/web/renderer/edit/dbccb6ea-9778-490a-82b9-02161d386082?metaSiteId=a1474253-a1c1-4cdd-bdb0-14599546d89b&editorSessionId=1005d737-8631-4d14-bb99-109e4402c159
let me know if this works for you. The action I am trying to next is on the page titled 'New Page', where I am trying to add a header and then put in the asset from my design library called CS bit. I am not even able to add containers to the section below the header after I add the header.
Hi again,
@Calum F
So in order to figure this out for you, I'll just need to know if you already submitted an email ticket to our support team and if so - what is the ticket number?
Go to this website - https://www.wix.com/support-chatbot Step 1. - Type Editor X
Step2. - When it automatically replies, type 'Other'.
Step3. - When it says 'Ok, I think these solutions might be helpful:' Select It's something else
Step 4. - You can then select request a call back with the option of adding more information about the issues.
Step 5. - Make a cup of coffee and wait for your phone call.
not working. It only let you submit an email ticket :-(
Hello People! Looks like I am not the only one having problems with Editor X and it is driving me crazy, specially because I need to get things done!!!
My issue is that I cannot delete ANYTHING from my website and I cannot visualize and manage my site masters.
Editor X is not responding to any of my actions.
Yes I have a good internet connection.
And looks impossible to talk to someone :-(
Hi @elenapauling ,
Hadar here from the EditorX team.
Have you tried contacting support? If not, it will be best if you contact support here, they will be happy to bring up your site and help you fix it.